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LiGRE – Distributed by Ex-l-tec

235-7175 Marion St.

Trois-Rivières, Québec

Canada, G9A 5Z9

Frequently Asked Questions

You can contact our support team at any time to get direct help from one of our advisors. You can also check online, on our Knowledge Base, to find quick answers to your questions.

How long do I have to work on one of my projects?

A project can last as long as you want. The subscription is monthly and will be renewed automatically as long as your project remains opened. Once your project is closed, your data will be accessible in view mode.

Is it possible to restart a closed project?

Yes, it is possible to reopen a project by resuming its subscription. Also, if you have inadvertently closed a project, you can contact us at and we will be happy to help you out.

If I disabled my account, will all my data be deleted?

Your personal activities (projects, documents, etc.) are kept for a period of 14 days in case you want to reactivate your account. After this period, all your data is deleted.

What should I do if my account does not seem to be working anymore?

If your account becomes inaccessible and you did not disable it, you should contact the LiGRE support team.

Who can invite and expel a project member?

Project Owners are the only ones who can invite people to join a project and expel them. To transform a simple member into an administrator, the current project administrator must access the member management page and modify his or her role.

Does my project's recycle bin empty out automatically?

No, the recycle bin does not empty automatically. When you are nearing the document storage limit, remember to empty your recycle bin.

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LiGRE's Project Formula

LiGRE's Project Formula facilitates teamwork and allows you to assign tasks to your associate, process large volumes of data and enjoy tools and features tailored to your needs.

LiGRE's Laboratory

LiGRE's Laboratory is built to help teachers and students conduct analyses with qualitative data. It is an intuitive and user-friendly tool specifically designed for teaching and learning in a classroom.

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